Return & Refund Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to make it right.

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Return Window

We offer a 60-day money-back guarantee, which means you have 60 days from the date you receive your item to request a return.

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Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, with all tags attached, and in its original packaging.

• You must provide the receipt or proof of purchase.

⚠️ Items that do not meet these requirements will not be accepted.

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How to Start a Return

To initiate a return, email us at support@solarionis.com with the following information:

• Your order number

• Your full name

• The shipping address you used when placing the order

• A brief reason for return

📩 Do not send any items back without contacting us first. Unauthorized returns will not be processed.

Once your return request is reviewed and approved, we’ll send you:

• The most appropriate return address based on your region

• Step-by-step return instructions for a smooth experience

👉 Please note: Return addresses vary and are not displayed on our website.

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Shipping Responsibility

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to avoid any issues.

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Exchanges

If you'd like a different size or product:

1. Begin a return for the original item.

2. Place a new order for the correct item.

In some cases, we offer free size exchanges — email us if your item doesn’t fit, and we’ll see what we can do.

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Order Cancellations

Due to our fast, automated processing system:

• You can only cancel your order within 1 hour of placing it.

• After that, the order is already being prepared and cannot be canceled.

If you notice any mistakes (such as the wrong size or address), contact us immediately — we may be able to update it before it ships.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us right away at support@solarionis.com with:

• A photo of the item

• A description of the issue

We’ll evaluate the issue and resolve it promptly.

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Exceptions / Non-Returnable Items

We cannot accept returns on:

• Sale items

• Gift cards

• Personal care items (e.g., beauty products)

• Custom or personalized items

• Hazardous materials (e.g., flammable liquids, gases)

If you’re unsure whether your item is eligible, feel free to reach out.

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EU Customers – 14-Day Cooling-Off Period

If you’re in the EU, you’re entitled to cancel or return your order within 14 days of receipt, for any reason. Items must be in unused, original condition with all tags and packaging, and proof of purchase is required.

(Note: Our 60-day money-back guarantee is more generous, and applies to all customers.)

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Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved. If so, your original payment method will be credited within 10 business days.

If it’s been more than 15 business days since approval and you haven’t received your refund, please contact us at support@solarionis.com.